We care for the safety and health of all our staff, delivery partners and customers.
As the pandemic has taken hold of our world and crippled normal functioning, we, at Teabox are committed to the health and safety of all who we work with and our customers. For the most part we shut down all our facilities as our national government locked down the country for 21 days. But as our governments allow certain key segments to function and have made tea an essential commodity, we have resumed services in a very limited manner.
“Ever more cautious of every step we take, we had secured all our facilities and sanitized them before any of our staff were allowed to enter. Adhering to all the safety measures prescribed by international bodies and the Ministry of Health, the safety, and health of our employees and partners are our priority right now,” said Kausshal Dugarr, Founder CEO, Teabox.
Working in tandem with the state health authorities and complying with the WHO recommendations of hygiene and safety, we have chartered a work plan and identified and assigned only certain limited areas of our facility to service our fulfilments. These are all preventive health measures that we can take to the best, highest standards we can.
Ensuring safety at our fulfillment facilities
In these uncertain times and rapidly changing nature of our reality, we have been able to do our best to constantly transform our facilities to meet the high standards of quality, safety, and hygiene. We have beefed up our Quality Management Systems and Policies and have contingency plans in place to ensure monitoring of employee health, social distancing of employees on the shop floor, adequate supply of personal protective equipment and hand sanitizing stations.
We have a robust Food Safety Management System (FSMS) plan that covers but is not limited to – best manufacturing practices, cleaning and sanitation, employee hygiene, measures to prevent contamination, traceability, and recall. These are some of the prerequisites for globally acclaimed certifications like ISO:22000 and BRC and we abide by these standards.
We have detailed contingency measures in place to mitigate any potential impact from the pandemic. Starting with the entry of people into our premises, we have ensured that there is no crowding of the entrance at any time
Every person entering the premises shall declare his/ her personal health status truthfully by filling an entry form.
Body temperature of every person entering the premises shall be monitored using a contactless thermometer.
Employee attendance is tracked manually by Security personnel with no usage of biometric finger punch.
Well maintained sanitizing kiosks across the facility and personal protective kits provided to all employees who are allowed to come to work.
Body temperatures are checked regularly to ensure employee’s health condition is at best.
At present only 10% of our manpower is being utilized to ensure the safety of all and to be able to carry on operations.
There is an alternate day working for facility staff to reduce the density, maintain social distancing and employee health and welfare.
We have also reduced unit operations which means that in place of ten people handling a product through a process, we are using two or three handling points instead. This is to ensure that a product goes through minimum contact in a process.
Handling Incoming and Delivery
All incoming material is stored in a designated sanitized area and samples for QC inspection are collected after a mandatory cooling period (conditioning time) of 24 hrs.
Employees handling the incoming material are trained and will mandatorily wear adequate PPEs.
Our delivery partners, on the other hand, have formed a Coronavirus Task Force to continuously adapt and mitigate all potential impacts.
They will be delivered to select locations based on the directives of the local authorities.
We have actively trained all our employees to stick to the norms of social distancing and ultimate hygiene. They shall use masks at all times while commuting and when at work. With marked areas of function at work, they shall maintain that and we are monitoring everyone’s activities through our supervisors.
We have all issued guidelines that no employee shall attend work if his/ her close contacts have shown symptoms of COVID-19. Or that the person has any chronic illness, is pregnant, or is older than 60 years. Also, an employee will not come to work if his/ her body temperature is above 37.30 ͦC and should promptly report it to health officials.